Frequently Asked Questions
Everything you need to know about our premium craftsmanship and services.
Where are your products manufactured?
We take great pride in our 'Made in Germany' ethos. All our products are ethically manufactured in Germany using premium materials sourced from renowned weavers and tanneries across Europe and Japan.
How long does shipping take and what are the costs?
We offer worldwide shipping via DHL Express and UPS. Domestic orders within Germany typically arrive in 1-3 business days, while international orders take 3-7 business days depending on the destination.
What is your return policy?
You can return any unworn and unwashed items within 14 days of delivery. Please ensure all original tags are attached and the item is in its original packaging to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. As our fits vary by style, we recommend comparing these measurements against a similar garment you already own.
Do I have to pay customs duties on international orders?
For orders outside the European Union, import duties and taxes may apply upon arrival. These charges are determined by your local customs office and are the responsibility of the customer.